I CAN NO LONGER ATTEND AN EVENT I HAVE TICKETS TO. CAN I GET A REFUND?
Tickets are refundable or exchangeable up to 48 hours prior to each event. Please contact firstname.lastname@example.org with any inquiries.
WHY ISN’T MY DISCOUNT WORKING?
Please reach out to us at email@example.com if you are having an issue using a discount code. Please include the discount code you are trying to use.
I CHANGED MY EMAIL ADDRESS AND WANT TO UPDATE IT ON YOUR EMAIL LIST AND/OR MY CELLAR CLUB ACCOUNT. HOW DO I DO THAT?
Please contact at firstname.lastname@example.org to be added into our email list or have your Cellar Club account updated with a new email.
I WANT TO CANCEL MY ORDER. HOW DO I DO THAT?
To cancel your order, please reach out to us at email@example.com letting us know the reason for cancellation and the order number of the order you’d like to cancel.
WHEN WILL MY ORDER BE AVAILABLE FOR PICKUP?
If you order an Online Only Sale item(s) between Monday-Wednesday, pickup begins the next day.
If you order any other item before 6pm, your pickup will be available within 3-6 hours unless otherwise communicated. If placed after 6pm, your order will be ready the following day. Please wait for your pickup confirmation email before you drive to the store
HOW DOES FREE IN-STORE PICKUP WORK?
By choosing our FREE in-store pickup option during your online shopping checkout you've let us know that you'd like to personally pickup your online order at our Regina location in Harbour Landing.
HOW WILL I KNOW MY ORDER IS READY?
You will receive two emails from us. One email confirms we have received your order and a second email that confirms your order is ready to be picked up.
**PLEASE WAIT FOR THE 2ND EMAIL FROM US CONFIRMING YOUR PICKUP TIME BEFORE MAKING A TRIP TO THE STORE.**
WHERE TO GO WHEN YOU PICKUP YOUR ORDER
Upon arriving at your chosen store, please look for signage on where our ONLINE PICKUP area is located. Alternatively, please let a member of our Trusted Expert team know you are there to pick up your online order and they'll be able to direct you to where your order is.
WHAT YOU NEED TO BRING TO PICKUP YOUR ORDER
In order for us to send your order home with you, you will be required to show the following information:
Valid Government Issued Photo ID
Online Order Number
**If someone else is picking up your order, please make a note on your order before placing or email the store at firstname.lastname@example.org. Let us know their full name and ensure they have a valid government issued photo ID. We will be unable to release your order to anyone other than you without proper notification.
**ALL DATES AND TIMES ARE SUBJECT TO CHANGE**